Customer Relations Representative - State Farm Agent Team Member

Company: Shana Nelson - State Farm Agent
Location: Saratoga
Posted on: January 14, 2026

Job Description:

Job Description Job Description Benefits: 401(k) Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Customer Relations Representative (Sales & Service Hybrid Role) Location: Saratoga, CA Job Type: Full-Time Be the Voice of Service. Build a Career with Purpose. Grow with Us. At Shana Nelson State Farm , were more than an insurance agencywere a team dedicated to protecting what matters most for our clients while delivering exceptional service every day. Were looking for a Customer Relations Representative who thrives in a people-focused, fast-paced environment and is ready to take the next step in their career. This hybrid role blends customer service and sales , making it a great fit for someone who enjoys problem-solving, relationship-building, and making a positive impact in their community. What Youll Do Provide exceptional service by assisting clients via phone, email, and in-person Support with policy updates, billing questions, and account maintenance Foster customer retention through proactive outreach and follow-ups Identify client needs and recommend insurance solutions when appropriate Collaborate with agency team members to ensure seamless service delivery Maintain accurate and organized records of client interactions and policies What Were Looking For Excellent communication, empathy, and problem-solving skills Ability to remain calm and solutions-focused in high-pressure situations Previous customer service or administrative experience preferred Sales-minded approach with a desire to grow and advance professionally Comfortable working independently and within a collaborative team Willingness to obtain an insurance license ( well provide support! ) Why Youll Love Working Here Competitive hourly pay plus bonus opportunities Paid training and PTO package Career development and a clear path toward becoming a licensed insurance professional Supportive, team-oriented agency culture Regular business hoursenjoy your evenings and weekends If youre passionate about helping others, enjoy a mix of service and sales, and want to grow your career with a winning team, wed love to connect. Apply today and take the first step toward building your future with Shana Nelson State Farm.

Keywords: Shana Nelson - State Farm Agent, Fairfield , Customer Relations Representative - State Farm Agent Team Member, Sales , Saratoga, California