Customer Service Representative (Opportunity For Growth!)
Company: Aston Carter
Posted on: January 9, 2022
Description:Provide service to members by phone and email in the
Contact Center. Services including New Accounts and ConsumerLoans
in addition to all normal Member Services functions. Serve as the
primary liaison between the Credit Union and its members, over the
phone, by performing the following duties. Respond to questions,
complaints and problems received from members by telephone
regarding account inquiries, problems, research, stop payments,
address changes, check reorders, etc.
- Respond to requests from members regarding loan applications:
quote prevailing rates and cost of loans to interested
- Explain loan policies and regulations. (This is not a lending
position. Actual loan decisions on telephone applications will be
made by other officers. )
- Respond to questions from members regarding products and
services; quote rates and requirements for deposit accounts.
- Explain Deposit Insurance regulation to make insured
investments. Sell new account and loan products over the phone,
prequalified by phone interview, complete application forms and
forward to the proper department for processing.Skills &
Qualifications:- Previous Call Center experience is required,
Minimum 1 year- Bi-Lingual a plus - Great customer service skills
and effective communication skills- Excellent organizational and
time management skills- Flexibility and problem-solving skills
reflect the ability to perform and prioritize multiple tasks
seamlessly, with excellent attention to detail- Excellent written
and verbal communication skills- Professional working attitude;
good out-going personality, high level of customer service
mentality.- Proficient in MS Office (Outlook, Word, Excel, and
About Aston Carter:
At Aston Carter, we 're dedicated to expanding career opportunities
for the skilled professionals who power our business. Our success
is driven by the talented, motivated people who join our team
across a range of positions - from recruiting, sales and delivery
to corporate roles. As part of our team, employees have the
opportunity for long-term career success, where hard work is
rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and
consulting firm, providing high-caliber talent and premium services
to more than 7,000 companies across North America. Spanning four
continents and more than 200 offices, we extend our clients '
capabilities by seeking solvers and delivering solutions to address
today 's workforce challenges. For organizations looking for
innovative solutions shaped by critical-thinking professionals,
visit Aston Carter is a company within Allegis Group, a global
leader in talent solutions.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
If you would like to request a reasonable accommodation, such as
the modification or adjustment of the job application process or
interviewing process due to a disability, please call 888-237-6835
or email for other accommodation options. However, if you have
questions about this position, please contact the Recruiter located
at the bottom of the job posting. The Recruiter is the sole point
of contact for questions about this position.
Keywords: Aston Carter, Fairfield , Customer Service Representative (Opportunity For Growth!), Sales , Fairfield, California
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