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IT Network Operations Analyst

Company: PG&E Corporation
Location: Fairfield
Posted on: June 4, 2024

Job Description:

Requisition ID -# 158066 -Job Category: Information Technology -Job Level: Individual ContributorBusiness Unit: Information TechnologyWork Type: OnsiteJob Location: Fairfield - - -Department OverviewInformation Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions. -Position SummaryResponds to network alerts and computing problems and works remotely to resolve them. Utilizes support from technical experts within the organization and third parties to resolve problems. Takes responsibility for handling incidents through completion or escalation. Finalizes the task according to company policies for incident management. Documents the problems encountered and techniques used to solve it for future reference. -PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of -the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual -will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, -experience, market value, geographic location, and internal equity. Although we estimate -the successful candidate hired -into this role -will be -placed between the entry point and the middle of the range, the decision -will be made on a case-by-case -basis related to -these factors.--- -This job is also eligible to participate in -PG&E's discretionary incentive compensation programs. -The hourly rate for this position ranges from $40.86 to $61.05. -Job Responsibilities -

  • This is the Incident/Event Management role which applies repair or restoration procedures to network systems and applications that receive an event notification.
  • Complete repetitive, basic maintenance activities as requested.
  • Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
  • Process routine change requests and work orders.
  • Perform data analysis/trending on the network and applications as per predefined documented procedures.
  • Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
  • May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed
  • Manage timely ticket updates.
  • Initiate conference bridges for outages as part of the outage management process.
  • Develop and distribute ongoing updates/notifications for outages in progress as directed by Service Manager/Supervisor.
  • Use run-book steps for first level break/fix restoration needs.
  • Develop and distribute ongoing notifications for outages in progress as directed by Service Manager or Supervisor. - -QualificationsMinimum: -
    • Bachelors Degree in IT-Information Technology or job-related discipline or equivalent experience
    • Experience in IT-Information Technology, 2 years
    • Experience in telecommunication environment OR Experience in internet environment OR Experience in network operation center environment
    • -Works in 24 hours per day-7 days per week environment
    • -Works varied shift arrangements
    • Ability to travel up to 5 percent of working time -Desired: -
      • Experience in monitoring network devices
      • Experience with ticket management applications
      • ITIL-Information Technology Infrastructure Library Certification
      • CCNA-Cisco Certified Network Associate certification

Keywords: PG&E Corporation, Fairfield , IT Network Operations Analyst, Professions , Fairfield, California

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