IT - Network Operations Analyst, Career ( Help desk - Incident Monitoring)

Company: Intelliswift Software Inc
Location: Fairfield
Posted on: May 15, 2023

Job Description:

Pay Range: $ 41.57 per hour



Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.

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TOP THINGS:

1. Strong email writing & verbal communication, along with multitasking

2. Excellent phone skills (Managing Conference calls/Bridges)

3. Windows 10, Microsoft Office Suite, & web browser experience

4. Experience with web based and thick client monitoring tools (Application and Network)

5. Incident command, ticket management, escalations & tracking



WORK SCHEDULE: Monday -Friday 8:30 AM - 5 PM

Job Responsibilities

--- This is the Incident/Event Management role which assists with repair or restoration procedures to network systems and applications that receive an event notification.

--- Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.

--- Process routine change requests and work orders.

--- Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.

--- May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.

--- Develop and distribute ongoing updates/notifications for outages in progress as directed by a Service Manager or Supervisor.

--- Miscellaneous Incident Commander tasks

--- Manage timely ticket updates.



Equal Employment Opportunity Statement

Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.
Americans with Disabilities Act (ADA)
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department



Other Employment Statements

Intelliswift participates in the E-Verify program.

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Learn More

For information on Intelliswift Software, Inc., visit our website at

Keywords: Intelliswift Software Inc, Fairfield , IT - Network Operations Analyst, Career ( Help desk - Incident Monitoring), Professions , Fairfield, California