FairfieldRecruiter Since 2001
the smart solution for Fairfield jobs

Network Operations Analyst

Company: Mindlance
Location: Fairfield
Posted on: September 19, 2022

Job Description:

We are really looking for a facilitator for Incidents (Incident Command), and someone that has more general computer knowledge and soft skills. Below are the top 5 skills that HM would like to see in the coming resumes. 1. Strong email writing & verbal communication 2. Excellent phone skills (Managing conference calls/bridges) 3. Windows 10, Microsoft Office Suite, & web browser experience 4. Experience with web based monitoring tools (Application and Network) 5. Incident Command, Ticket management, and escalations & tracking Skills Required/Desired --- BA/BS in Information Technology or related field or equivalent work experience. --- Intermediate knowledge of network protocols, software applications, and operating support systems. --- Current Networking Certification; ITIL Certification. --- Minimum of 2 years of experience in telecommunication, internet, or network operation center environments. --- Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems. --- Ability to use different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner. --- Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment. --- May require some local traveling for training, meeting, etc, while working remotely. Able to support shift schedules as required to meet business needs Job Requirements:Job Responsibilities --- -This is the Incident/Event Management role which assists with repair or restoration procedures to network systems and applications that receive an event notification. --- Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces. --- Process routine change requests and work orders. --- Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place. --- May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed. --- Develop and distribute ongoing updates/notifications for outages in progress as directed by a Service Manager or Supervisor. --- Miscellaneous Incident Commander tasks --- Manage timely ticket updates.

Keywords: Mindlance, Fairfield , Network Operations Analyst, Professions , Fairfield, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Fairfield RSS job feeds