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Network Operations Analyst

Company: Mindlance
Location: Fairfield
Posted on: September 19, 2022

Job Description:

We are really looking for a facilitator for Incidents (Incident Command), and someone that has more general computer knowledge and soft skills. Below are the top 5 skills that HM would like to see in the coming resumes. 1. Strong email writing & verbal communication 2. Excellent phone skills (Managing conference calls/bridges) 3. Windows 10, Microsoft Office Suite, & web browser experience 4. Experience with web based monitoring tools (Application and Network) 5. Incident Command, Ticket management, and escalations & tracking Skills Required/Desired --- BA/BS in Information Technology or related field or equivalent work experience. --- Intermediate knowledge of network protocols, software applications, and operating support systems. --- Current Networking Certification; ITIL Certification. --- Minimum of 2 years of experience in telecommunication, internet, or network operation center environments. --- Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems. --- Ability to use different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner. --- Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment. --- May require some local traveling for training, meeting, etc, while working remotely. Able to support shift schedules as required to meet business needs Job Requirements:Job Responsibilities --- -This is the Incident/Event Management role which assists with repair or restoration procedures to network systems and applications that receive an event notification. --- Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces. --- Process routine change requests and work orders. --- Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place. --- May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed. --- Develop and distribute ongoing updates/notifications for outages in progress as directed by a Service Manager or Supervisor. --- Miscellaneous Incident Commander tasks --- Manage timely ticket updates.

Keywords: Mindlance, Fairfield , Network Operations Analyst, Professions , Fairfield, California

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