Network Operations Analyst
Company: SEDAA
Location: Fairfield
Posted on: August 1, 2022
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Job Description:
Job Description LOCAL CANDIDATES ONLY Alternate Work Schedule:
8pm --- 6:30am Wednesday - Saturday EQUIPMENT: - Must use home
internet, Personal computer, and phone until company provides
equipment (2 weeks) - they need this equipment till HM gets theirs
ordered TOP THINGS: Strong email writing & verbal communication,
along with multitasking Excellent phone skills (Managing Conference
calls/Bridges) Windows 10, Microsoft Office Suite, & web browser
experience Experience with web based and thick client monitoring
tools (Application and Network) Incident command, ticket
management, escalations & tracking Job Responsibilities This is the
Incident/Event Management role which assists with repair or
restoration procedures to network systems and applications that
receive an event notification. Apply Run-book procedures or work
instruction steps required for scheduling, monitoring & technical
support functions on the network and application interfaces.
Process routine change requests and work orders. Monitor Change
Management activities for notification of alarm suppression and
post maintenance validations to take place. May act in a lead
capacity to open and manage technical conference bridges, updating
incident and/or problem management tickets as needed. Develop and
distribute ongoing updates/notifications for outages in progress as
directed by a Service Manager or Supervisor. Miscellaneous Incident
Commander tasks Manage timely ticket updates. Skills
Required/Desired BA/BS in Information Technology or related field
or equivalent work experience. Intermediate knowledge of network
protocols, software applications, and operating support systems.
Current Networking Certification; ITIL Certification. Minimum of 2
years of experience in telecommunication, internet, or network
operation center environments. Previous experience working in
ticket management systems/ applications (I.E SMC Remedy),
monitoring network devices and software operating systems. Ability
to use different analytical methods, approaches, and tactics to
meet analysis requirements in an efficient manner. Must be
available to work a varied shift schedule in a 7 X 24-hour
operations center environment. May require some local traveling for
training, meeting, etc, while working remotely. Able to support
shift schedules as required to meet business needs We are an AA/EEO
employer that actively pursues and hires a diverse workforce.
Company Description Please e-mail resume to schoprasedaa.net
Keywords: SEDAA, Fairfield , Network Operations Analyst, Professions , Fairfield, California
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