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IT Service Desk Analyst

Company: Barry-Wehmiller Companies Inc.
Location: Fairfield
Posted on: May 1, 2021

Job Description:

About Us:Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.Job Description:Be inspired. Be empowered. Be fulfilled. Become part of a company that truly cares about you!Barry-Wehmiller has an immediate opportunity for a Service Desk Analyst. The Global IT Service Desk Analyst's role is to provide our internal customers with an exceptional experience for every contact. The Service Desk Analyst will assist our customers with all aspects of their PC and mobile device related challenges. This includes resolution of incidents that may result in installing, diagnosing, repairing, maintaining, or upgrading the PC, its peripherals, or the software in use. The Service Desk Analyst always strives to exceed the customer's expectations by providing solutions whether in person, remotely by telephone, e-mail, or other means necessary to deliver consistent and superior service.Service Desk Responsibilities:

  • Migrate and deploy PC images
  • Function and communicate in a global support team
  • Respond to ticketing incidents by priority and assignment
  • Support customers through superb communication in person, by telephone and/or email
  • Fully document resolution and communication history to customer in incident ticket
  • If appropriate, convert resolution to knowledge base document to share with other team members
  • Diagnose, analyze, and resolve PC and software problems for internal customers through incident ticketing system
  • Analyze root cause and implement corrective solutions
  • Deploy new equipment to customers from unpacking to delivery
  • Collaborate with infrastructure team to ensure efficient operations
  • Assist in resolving issues with customers on server-based software products
  • When working on any PC, ensure latest security settings, antivirus, application patches are applied
  • Use tools and applications for monitoring desktop performance and provide performance statistics and reports
  • Maintain inventory of all hardware and software
  • When necessary, contact third-party support and PC equipment vendors
  • Maintain knowledge of current IT trends and advancements
  • Contribute to IT meetings and assists in setting objectives for the IT team
  • Responsible for other opportunities as requiredNetwork Responsibilities:
    • Perform first-line support for service interruptions such as printer outages, power outages, wiring problems, and malfunctioning servers
    • Assist in maintaining the continuity of disaster recovery plans and procedures for LAN and related equipment/software and keeps all associated forms of documentation current and readily accessible
    • Server administration duties including upgrades, patches, maintenance activities, monitoring backups
    • Create and manage user accounts and groups
    • Assist in replenishment of IT equipment upgrades, modifies and replaces hardware (e.g. servers, desktops, laptops, network switches and routers, wireless access points), software (e.g. maintenance contracts) and network components (e.g. routers, switches, wireless access points)
    • Maintain data security per Barry-Wehmiller guidelines Qualifications and Skills:
      • Associates degree in the field of business administration, computer science, or management information systems and/or 3-5 years of related work experience is preferred
      • Strong written and oral communication skills
      • Strong customer relationship skills
      • Provide world class customer support
      • Proven analytical and problem-solving abilities
      • Ability to conduct research into software issues and products as required
      • Experience working in a team-oriented, collaborative environment
      • Ability to effectively prioritize and execute tasks in a fast-paced environment
      • Strong organizational skills with a keen attention to detail
      • A+ certification is desired Additional Information:
        • On-call availability
        • Some evening and weekend hours may be necessary
        • Position is approximately 60% Service Desk and 40% Network support At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. ?Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.Company:BW Corp US Posted 2 Days Ago Full time R006383 About Us Throughout Barry-Wehmiller, we hold ourselves to a unique measure of success: by the way we touch the lives of people. It's that vision that drives us in creating world-class experiences and solutions for our customers and unites us around our common goal-to use the power of our business to build a better world.

Keywords: Barry-Wehmiller Companies Inc., Fairfield , IT Service Desk Analyst, Professions , Fairfield, California

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