Network Operations Analyst - NOC

Company: Verism Systems
Location: Fairfield
Posted on: February 20, 2021

Job Description:

LOCAL CANDIDATES ONLY. MUST HAVE SKILLS:

• NOC experience (Network & Infrastructure)
• E xperience monitoring network or related systems
• Facilitating network and infrastructure incidents
• Strong Email writing & verbal communication
• Excellent phone skills (Managing Conference calls/Bridges)
• Windows 10, Microsoft Office Suite, & web browser experience
• Experience with web based monitoring tools (Application and network)
• Ticket management - Incident command, Escalations & tracking Responsibilities
  • This is the Eyes on Glass role, which monitors the network systems and application events.
  • Monitor network devices, interfaces and applications through intelligent devices and automated programs as directed.
  • Create and track incident tickets, change requests, work orders, service requests and assignments as directed.
  • Issue initial outage notification event communications as directed.
  • Isolate and correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed.
  • Initiate major outage communication technical bridges as requested.
  • Apply fix procedures as instructed for repetitive events as instructed. Network/System/Application monitoring -
    • Monitoring & Scheduling alarms & alerts based on Eyes on Glass, Initial Outage Mgmt., Notifications, 7x24 hour support.
    • Manage alarms and alerts received from existing monitoring programs with previously defined business rules.
    • Monitor network, applications, and systems across the PGE enterprise for alarms/alerts received from incidents, unauthorized or failed changes.
    • Timely implementation of predefined Playbooks, Run-books, Work Instructions or Business Rules changes as directed.
    • Create/Assign incident tickets based on priority, impact and complexity to the appropriate fix agents.
    • Provide feedback on alarms, Run Books, process efficacy and knowledgebase to service manage, OSS Tools and operations support as necessary.
    • Escalate incidents as needed if not well-defined by Run Books or work instructions.
    • HS Diploma or equivalent work experience.
    • AA in Information Technology or related field or equivalent work experience desired.
    • Basic knowledge of network protocols, software applications, or operating support systems desired.
    • 1 year experience in telecommunication, internet, or network operation center environments desired.
    • Previous experience working in ticket management systems/ applications (i.e., SMC Remedy), monitoring network devices or software operating systems desired.
    • Proficient in Microsoft Excel and Word,
    • Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP),
    • Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks,
    • Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines.
    • Must be available to work a varied shift schedule in a 7 X 24 hour operations center environment. If interested please respond with your resume to :rohit(at)verismsystems.com - provided by Dice

Keywords: Verism Systems, Fairfield , Network Operations Analyst - NOC, Professions , Fairfield, California