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Network Operations Analyst

Company: Intelliswift Software, Inc.
Location: Fairfield
Posted on: February 15, 2021

Job Description:

TOP THINGS: - Relevant and recent NOC experience - Dependable - Good team player This is the Incident/Event Management role which applies repair or restoration procedures to network systems and applications that receive an event notification. Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces. Process routine change requests and work orders. Perform data analysis/trending on the network and applications as per predefined documented procedures. Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place. May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed. Develop and distribute ongoing notifications for outages in progress as directed by Service Manager or Supervisor. Incident Management - Manage timely ticket updates. Use run-book steps for first level break/fix restoration needs. Complete repetitive, basic maintenance activities as requested. Event Management - Develop and distribute ongoing updates/notifications for outages in progress as directed by Service Manager/Supervisor. Initiate conference bridges for outages as part of the outage management process. BA/BS in Information Technology or related field or equivalent work experience. Must be available to work a varied shift schedule in a 7 X 24 hour operations center environment. Able to support shift schedules as required to meet business needs
Intelliswift Software is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

Keywords: Intelliswift Software, Inc., Fairfield , Network Operations Analyst, Professions , Fairfield, California

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