Network Operations Analyst
Company: Intelliswift Software, Inc.
Location: Fairfield
Posted on: February 15, 2021
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Job Description:
TOP THINGS: - Relevant and recent NOC experience - Dependable -
Good team player This is the Incident/Event Management role which
applies repair or restoration procedures to network systems and
applications that receive an event notification. Apply Run-book
procedures or work instruction steps required for scheduling,
monitoring & technical support functions on the network and
application interfaces. Process routine change requests and work
orders. Perform data analysis/trending on the network and
applications as per predefined documented procedures. Monitor
Change Management activities for notification of alarm suppression
and post maintenance validations to take place. May act in a lead
capacity to open and manage technical conference bridges, updating
incident and/or problem management tickets as needed. Develop and
distribute ongoing notifications for outages in progress as
directed by Service Manager or Supervisor. Incident Management -
Manage timely ticket updates. Use run-book steps for first level
break/fix restoration needs. Complete repetitive, basic maintenance
activities as requested. Event Management - Develop and distribute
ongoing updates/notifications for outages in progress as directed
by Service Manager/Supervisor. Initiate conference bridges for
outages as part of the outage management process. BA/BS in
Information Technology or related field or equivalent work
experience. Must be available to work a varied shift schedule in a
7 X 24 hour operations center environment. Able to support shift
schedules as required to meet business needs
Intelliswift Software is an Equal Employment Opportunity (EEO)
employer and does not discriminate on the basis of age, color,
national origin, citizenship status, physical or mental disability,
race, religion, creed, gender, sex, sexual orientation, gender
identity and/or expression, genetic information, marital status,
status with regard to public assistance, veteran status or any
other characteristic protected by federal, state or local law.
Keywords: Intelliswift Software, Inc., Fairfield , Network Operations Analyst, Professions , Fairfield, California
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