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Network Operations Analyst

Company: ALLStem
Location: Fairfield
Posted on: July 28, 2020

Job Description:

AllSTEM Connections is looking for a Network Operations Analyst to work at a large utility company. LOCAL CANDIDATES ONLY 410 AWS (Alternate Work Schedule) Sunday ndash Wednesday or Wednesday ndash Saturday This is the IncidentEvent Management role which applies repair or restoration procedures to network systems and applications that receive an event notification. Apply Run-book procedures or work instruction steps required for scheduling, monitoring technical support functions on the network and application interfaces. Process routine change requests and work orders. Perform data analysistrending on the network and applications as per predefined documented procedures. Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place. May act in a lead capacity to open and manage technical conference bridges, updating incident andor problem management tickets as needed. Develop and distribute ongoing notifications for outages in progress as directed by Service Manager or Supervisor. Incident Management Manage timely ticket updates. Use run-book steps for first level breakfix restoration needs. Complete repetitive, basic maintenance activities as requested. Event Management Develop and distribute ongoing updatesnotifications for outages in progress as directed by Service ManagerSupervisor. Initiate conference bridges for outages as part of the outage management process. Required Current Networking Certification ITIL Certification. Minimum of 2 years of experience in telecommunication, internet, or network operation center environments. BABS in Information Technology or related field or equivalent work experience. Intermediate knowledge of network protocols, software applications, and operating support systems. Previous experience working in ticket management systems applications (I.E SMC Remedy), monitoring network devices and software operating systems. Desired Escalates to more experienced resources on unusual or more difficult incidents Has proficient knowledge of one or more of the following designated area IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP IP) Qualitative and quantitative analytic problem solving skills Ability to learn new concepts quickly Organizational skills Advanced verbal and written communication skills Proficient in Microsoft Excel and Word Has novice basic knowledge of one or more of the following designated area IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP IP) Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines. Must be available to work a varied shift schedule in a 7 X 24 hour operations center environment.

Keywords: ALLStem, Fairfield , Network Operations Analyst, Professions , Fairfield, California

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