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Network Operations Technician

Company: Verism Systems
Location: Fairfield
Posted on: June 26, 2020

Job Description:

LOCAL CANDIDATES ONLY. Description This is the IncidentEvent Management role which applies repair or restoration procedures to network systems and applications that receive an event notification. Apply Run-book procedures or work instruction steps required for scheduling, monitoring technical support functions on the network and application interfaces. Process routine change requests and work orders. Perform data analysistrending on the network and applications as per predefined documented procedures. Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place. May act in a lead capacity to open and manage technical conference bridges, updating incident andor problem management tickets as needed. Develop and distribute ongoing notifications for outages in progress as directed by Service Manager or Supervisor. Incident Management - Manage timely ticket updates. Use run-book steps for first level breakfix restoration needs. Complete repetitive, basic maintenance activities as requested. Event Management - Develop and distribute ongoing updatesnotifications for outages in progress as directed by Service ManagerSupervisor. Initiate conference bridges for outages as part of the outage management process. Desired Intermediate knowledge of network protocols, software applications, and operating support systems. Current Networking Certification ITIL Certification. Minimum of 2 years experience in telecommunication, internet, or network operation center environments. Previous experience working in ticket management systems applications (I.E SMC Remedy), monitoring network devices and software operating systems. Ability to choose from different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner Interacts with users, IT professionals and team members typically reporting and discussing progress of projectsincidents Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines or under direction of leadership Escalates to more experienced resources on unusual or more difficult incidents Has proficient knowledge of one or more of the following designated area IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP IP) Qualitative and quantitative analytic problem solving skills Ability to learn new concepts quickly Organizational skills Advanced verbal and written communication skills Proficient in Microsoft Excel and Word Is able to work independently or as part of a team Has novice basic knowledge of one or more of the following designated area IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP IP) Adheres to Work Instructions andor processes as defined in Run Books and Playbooks Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines. Must be available to work a varied shift schedule in a 7 X 24 hour operations center environment. May require some local traveling for training, meeting, etc. Able to support shift schedules as required to meet business needs If interested please respond with your resume to rohit(at)verismsystems.com

Keywords: Verism Systems, Fairfield , Network Operations Technician, Professions , Fairfield, California

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