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Install Service Manager

Company: Right Now Air & Solar
Location: Fairfield
Posted on: May 13, 2020

Job Description:

Job Summary

Manages the field service personnel workforce who perform on-site routine services including HVAC equipment. Oversees the scheduling and training of field service representatives. Requires at least 7 years' experience in the field or in a related area. Relies on extensive experience and judgment to plan and accomplish goals, both departmentally and individual field service personnel. Performs a variety of tasks. Works with a high degree of honesty and integrity to promote a positive image.

Key Competencies

--- Demonstration of excellent customer service, negotiation, and conflict resolution
--- Excellent written and oral communication required
--- Confident and self-motivated
--- Excellent work ethic and professionalism
--- Highly dependable, punctual and efficient
--- Detail-oriented
--- Professional appearance and demeanor
--- Strong mechanical reasoning and comprehension skills
--- Ability to adapt to changes
--- Good MS Office computer skills and the ability to learn the Service Titan computer system

Responsibilities:
--- Proficient in knowledge and implementation of all standard operating procedures relating to the install department
--- Responsible for growth of service business through recruitment of quality, competent HVAC Technicians
--- Responsible for properly maintained company fleet driven by HVAC Service Technicians
--- Responsible for ensuring HVAC Install and Service Technicians submission of complete/accurate required paperwork and assigned tasks effectively and efficiently
--- Proficient in knowledge and implementation of all safety requirements as determined by company
--- Manages the HVAC Install and Service Technicians including schedules, training, evaluations, certifications, personnel-related duties
--- Monitoring of HVAC Install and Service Technicians goals (daily, weekly, monthly and yearly)
--- Responsible for order material and equipment
--- Responsible scheduling sub-contractors as needed
--- Deliver exceptional customer satisfaction
--- Performs other duties as assigned

Qualifications:
--- High school diploma or GED is required; Bachelor's degree preferred
--- HVAC installation and repair experience preferred
--- Solar, Electrical, Construction background is a definite BONUS
--- Satisfactory driving record as required by the company's insurance provider
--- Proficient in-service repair of HVAC equipment
--- Comprehensive refrigerant trouble-shooting experience
--- Valid driver's license

About Company:
We provide heating, cooling, installation, repair, and maintenance in Vacaville, CA and the surrounding areas. We also do air, water filtration, solar, battery backup and whole house generators. We are interested in improving the performance of the home not just flipping out boxes or putting band-aids on the home. We see the opportunity to help owners get educated about what's available to them and their families to enjoy home comfort/security year-round.

Keywords: Right Now Air & Solar, Fairfield , Install Service Manager, Professions , Fairfield, California

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