BMW of Fairfield - Client Advisor
Company: BMW of Fairfield
Location: Fairfield
Posted on: March 16, 2023
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Job Description:
Fairfield Automotive is opening a brand new BMW Dealership in
Fairfield, California. We're driven by our values; We are a
Competitive group - We want to WIN. We are Adaptable - Willing to
change if there is a better way to deliver a great experience for
our guests. We demonstrate Unwavering Ethics - Do it right or fix
it fast. We are Collaborative - Teamwork is key to our success. And
finally, we want to demonstrate Empathy - The power of authentic
connection.
At Fairfield Automotive, we believe that Work-Life Integration is
more than just a catchphrase. Our dealership will be closed on
Sundays because we know family time is the most important time.
We're building a world-class home - we think it will be the nicest
BMW Center in Northern California, equipped with state-of-the-art
employee and guest amenities, including an in-house workout
facility for our employees. Our organization is a place with
limitless advancement opportunities...if you're looking for a home,
not just a job, we hope you will consider BMW of Fairfield.
We Offer:
* A competitive compensation package that rewards
high-performers
* Employee pricing and incentives
* 401(k) with company match
* Medical, Dental, and Prescription coverage - active on the 1st
following 30 days of employment
* Company-paid Life Insurance
* Fully equipped workout gym on-site
* Paid time off
As a Client Advisor with BMW of Fairfield, you are responsible to
serve as the organization's representative in all activities
connected with the sales of new and used vehicles and related
products and services to our customers. The Client Advisor will
ensure an extraordinary client experience while creating client
relationships and contributing to the dealership's sales
targets.
The successful candidate will do the following:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily, as assigned. The
requirements listed below are representative of the knowledge,
skill, and ability required. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions.
* Punctual and regular attendance.
* Successful completion of required training, including but not
limited to AtoZ, brand specific modules, sales curriculum, in a
timely manner and in accordance with applicable deadlines.
* Interact with all customers in an enthusiastic, professional,
courteous, and helpful manner, striving for complete customer
satisfaction at all times. Promptly follow-up with customers and
fully answer their questions and address their concerns, seeking
assistance if necessary or appropriate.
* Obtain and maintain customer satisfaction scores at or above the
national benchmark level.
* Execute company-approved sales process with each customer.
* Perform all functions necessary to sell products and services at
or above the established productivity, efficiency, and
profitability guidelines.
* Follow company-approved operational procedures, including plate,
key, and lot management procedures.
* Deliver exceptional customer service to 100% of the customers
100% of the time.
* Answer incoming phone and internet leads promptly and according
to management expectations.
* Complete CRM assigned tasks and follow-ups according to company
guidelines and management expectations.
* Assist in merchandising and presentation of grounds and
products.
* Continually maintain prospects for new customers and new business
using phone, mail, email, personal contact, referrals, and all
other means available; updating customer information in the CRM
tool.
* Regularly and consistently follow-up with prospects and customers
per organizational/departmental guidelines using the telephone,
mail, personal contact, and other means. This specifically includes
regular and systematic follow-up with those who have purchased
vehicles from you/company regularly and continuously after they
have taken delivery. Provide "service after the sale".
* Continually maintain and upgrade "Product Knowledge" of the
products and services the company sells and of "competing" products
and services.
* Meet with the supervisor regularly to review goals/objectives.
Develop a work action plan that achieves those
goals/objectives.
* Assist in ensuring that all manufacturer/supplier programs,
warranties, etc. are followed and that required records are
kept.
* Ensure all sales areas present a neat and clean image in
accordance with BMW of Fairfield and manufacturer's
expectations.
* Assist in the collection of past-due customer accounts, POI, and
other financing stipulations as requested.
* Use and keep up-to-date accurate records, files, forms, DMS,
etc.
* Practice safe work habits, follow the company's safety policies
and use personal protective equipment as required.
* Perform other duties as may be assigned by management.
Required Skills and Knowledge:
* Action-oriented mindset; seizes on opportunities and enjoys
working hard.
* Dedicated customer focus; understands how to listen and empathize
with internal and external customers, to establish long-term
relationships.
* Driven to pursue everything with energy and a desire to finish
even in the face of setbacks.
* Must be committed to actively working on self-improvement and
self-development.
* Excellent communication skills are required.
* Must be self-motivated with an ability to manage and organize
time and activities.
* Must maintain a professional appearance and follow brand dress
code.
* Ability to adapt and support new processes and changes to help in
employee and customer satisfaction.
* Demonstrate high character and achieve high results.
* Excellent process orientation and extremely accountable for self
and sales operations.
* Possess outstanding work ethic.
* Maintain effective team member relations.
* Ability to maintain emotional control in stressful
situations.
* Able to use/learn to use: CRM database, dealer DMS system,
Microsoft Office Products, Google Suite, and other software
products as required.
* Handle all vehicles with care, keep them clean and take
precautions to protect all vehicles at the dealership.
Education, Experience, and Certification:
* High School Diploma or equivalent work experience.
* The ability to work independently with limited supervision and
the motivation to continually increase product knowledge should be
evident.
* Must possess and maintain a valid driver's license.
* Must possess and maintain an acceptable Motor Vehicle Record
(MVR).
* Ability to drive manual transmission vehicles.
* Must hold a current State sales license or have the ability to
obtain a sales license as required by the State.
Physical Demands:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
* Ability to speak clearly so listeners can understand, as well as
the ability to understand the speech of another person.
* Adequate physical ability including sufficient manual dexterity,
including the ability to operate computers, tablets, phones, key
boxes, and other office machines to perform the required job
functions.
* Visual acuity to see details of objects that are less than a few
feet away. Requires extended screen time, including reading and
entering information on multiple computer screens.
* Must be able to sit or stand in a stationary position for
extended periods of time.
* Must be able to climb into and out of cars numerous times each
day.
* Requires frequent reaching, bending, repetitive hand movements,
twisting, standing, walking, sitting, squatting, pushing, and
pulling exerted regularly throughout a regular work shift.
* Requires frequent lifting and carrying items weighing up to 20
pounds unassisted.
* Ability to work in extreme weather conditions in both summer and
winter.
* Regular, punctual attendance is required.
Work Environment:
* This position operates in a professional dealership
environment.
* Evening and Saturday work will be required as job duties demand.
Scheduled shifts will be determined by the manager, with rotating
shifts throughout the workweek.
* Must maintain a clean, safe working environment at all times.
* Must perform duties in all weather conditions.
BMW of Fairfield is an Equal Opportunity Employer
The Representative Position has a Pay Scale consisting of the
following elements and ranges. Wages include Base Hourly
Compensation of between $15.50 and $17.05. The position may also
pay commission compensation which is based on the value or amount
of closed sales achieved from $0.00 (if no sales are made) without
any upper limit other than sales performance. The position also may
also pay a production bonus based on individual or team performance
that may range from $0.00 (if baseline benchmarks are not met)
without any fixed upper limit.
Keywords: BMW of Fairfield, Fairfield , BMW of Fairfield - Client Advisor, Other , Fairfield, California
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