IT Support Specialist

Company: Cambridge Investment Research, Inc
Location: Fairfield
Posted on: January 24, 2023

Job Description:

Overview
Cambridge Investment Research Inc., one of the nation's top independent broker-dealers, is actively looking for a person who has a passion for technology to join the - IT - Department for a full time Support Specialist. The Specialist works under the direction of Technology - leadership and functions as tier one support associate resolving hardware and software issues.
At Cambridge, our purpose is to make a difference in the lives of our financial professionals, their investing clients, and our associates. Our values of integrity, commitment, flexibility, and kindness continue to guide us in the decisions we make together every day. For 39 years we've delivered innovative financial solutions while offering exciting career opportunities with ongoing professional development.
A national leader as a financial solutions firm, Cambridge's commitment to long-term professional development in a unique small-town community makes this a one-of-a-kind opportunity. Cambridge has been honored 11 times by our associates as a 'Top Workplace in Iowa', and 13 times as 'Broker-dealer of the Year' by our financial professionals through Investment Advisor magazine. We are recognized among the leading firms in the financial advice industry as we serve over 3,500 independent financial professionals and hundreds of thousands of their investing clients across the country.
Essential Duties
All IT Support Specialist positions:

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• Answer and problem-solve incoming telephone, e-mail and in-person technical support requests from associates professionally and courteously to facilitate timely resolution
  
• Set up equipment for associate use, performing and ensuring proper installation of cables, operating systems, or appropriate software
  
• Install and perform minor repairs to hardware, software, or equipment to meet user needs
  
• Manage sensitive and confidential matters though planning and protecting security of information, data and files
  
  IT Support Specialist I:
  
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  • Assist in determining source and troubleshooting high-level system problems
    
    Education & Experience
    
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    • One-year certificate from college or technical school; or three to six months related technical experience and/or training; or equivalent combination of education and experience
      
      Compensation: $35,655-43,923. This range is a good faith estimate of the compensation to be offered for this position based on the ideal candidate's qualifications, the Company's operational needs, and other considerations permitted by law. The actual pay offered to a specific candidate may vary above or below the stated range.
      Benefits: Cambridge has competitive benefits and promotes a work/life balance to encourage individual success. -
      
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      • Premium benefit package including medical, vision, dental, life and long-term disability insurance
        
      • Vacation/sick time
        
      • 401K retirement plan with company matching program
        
      • Profit Sharing Plan
        
      • Nine paid holidays
        
        You can find more details about our comprehensive benefits package -here. -

Keywords: Cambridge Investment Research, Inc, Fairfield , IT Support Specialist, Other , Fairfield, California