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Customer Success Associate

Company: RocketPower
Location: Fairfield
Posted on: November 26, 2022

Job Description:

Role Overview:

We're looking for Customer Success Associates (CSA) to join our growing team. The CSA will handle inbound customer inquiries and proactive outreach in an effort to enroll new customers in the company's services. The CSA must enjoy working within a small, entrepreneurial environment that is mission- and results-driven. The role will appeal to candidates who are high-energy and motivated.

What You'll Do:

* Handle inbound customer inquiries via phone, email, or text.
* Guide new customers gracefully but swiftly into the company's services, then move on to the next customer.
* Flag any escalations or areas of concern to the appropriate party in a timely fashion.
* Handle outbound customer outreach as needed.
* Track outcomes and document other data in customer management systems and spreadsheets for accurate data analysis and reporting.
* Assist new team members as they learn the systems, scripts, and product offerings and we continue to grow the team!

You're a Great Fit for the Role if You Are:

* Compassionate: you can understand and empathize with our customers, some of whom are in difficult financial situations. You'd never treat them with anything less than the utmost respect.
* Naturally positive and high-energy: you bring your best self to work every day.
* An excellent communicator, both written and verbal. You're articulate and can get to the point quickly but kindly.
* Thick-skinned: you can handle all kinds of different personalities and customer moods with grace; you're energized by turning frustrated or distressed customers into hopeful ones.
* Reliable, punctual, and someone who always follows through.
* Tech-savvy: you're adept at learning new tools and technologies.
* A good team player who people like working with.
* Resourceful and an 'expert learner.' You're naturally curious and good at figuring new things out.
* Good at spotting patterns in customer behaviors - and comfortable sharing them with your manager.
* Possessed of a strong work ethic: you love to work and are motivated by a job well done.
* Vaccinated against Covid-19 (required)

Job Types: Contract, Temporary, Full-time

Salary: $22.00 - $25.00 per hour

* 8 hour shift

* Customer service: 1 year (Preferred)

Work Location: On the road%58047475%

Keywords: RocketPower, Fairfield , Customer Success Associate, Other , Fairfield, California

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