eBusiness Order Fulfillment Coordinator
Company: Jelly Belly
Location: Fairfield
Posted on: August 3, 2022
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Job Description:
Job DescriptionSalary: SUMMARY This position is a liaison among
eBusiness, Consumer Affairs, Consumers, Fulfillment, Purchasing and
other partners. Supports success of eBusiness by managing ensuring
the smooth flow of orders; monitoring product data and inventory;
and resolving customer service issues. Exercises judgment and
discretion with regard to inventory/product management and channel
profitability. ESSENTIAL DUTIES AND RESPONSIBILITIES include the
following. Other duties may be assigned. Communicates with
eBusiness, Fulfillment and Consumer Affairs to ensure timeliness
and accuracy of order fulfillment. Tracks fulfillment rates and
troubleshoots fulfillment-related issues, including Returned
Merchandise Authorizations, noting trends and recommending
strategies for improvement. Handles all external sales channel
customer-service issues, as well as issues related to escalated
customer issues, delayed or lost shipments and fraud/chargeback
activities. Supports Consumer Affairs in handling overflow during
periods of high volume. Responsible for supporting all aspects of
the product catalog for internal and external commerce sites,
including product structures, pricing, on-site categorization,
product description copy accuracy (information accuracy,
formatting, spelling and grammar) and images. In conjunction with
the Inventory Forecast Coordinator, observes inventory levels
versus sales trends/run-rates to ensure product availability and
fulfillment. Coordinates and communicates inventory conversions as
necessary. Adds/removes items from website catalog as inventory
levels and/or aging dictate and communicates changes to Consumer
Affairs, eBusiness and Fulfillment. Attends meetings and
communicates with other departments to stay informed about the
evolution of the JBCC product lines, relaying pertinent information
to all relevant parties. Inherent in each position is a general
duty to maintain each respective work area in a safe and sanitary
condition. Regular, predictable, full-time attendance is required
as an essential function of this position. The employee may be
required to perform other such duties within the scope of their
employment as may be assigned. The employee must also possess the
ability to take direction, follow instructions, work with others,
follow work rules and schedules, and focus on details. SUPERVISORY
RESPONSIBILITIES This job has no supervisory responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must
be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. EDUCATION and/or EXPERIENCE
Keywords: Jelly Belly, Fairfield , eBusiness Order Fulfillment Coordinator, Other , Fairfield, California
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