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eBusiness Order Fulfillment Coordinator

Company: Jelly Belly
Location: Fairfield
Posted on: August 3, 2022

Job Description:

Job DescriptionSalary: SUMMARY This position is a liaison among eBusiness, Consumer Affairs, Consumers, Fulfillment, Purchasing and other partners. Supports success of eBusiness by managing ensuring the smooth flow of orders; monitoring product data and inventory; and resolving customer service issues. Exercises judgment and discretion with regard to inventory/product management and channel profitability. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Communicates with eBusiness, Fulfillment and Consumer Affairs to ensure timeliness and accuracy of order fulfillment. Tracks fulfillment rates and troubleshoots fulfillment-related issues, including Returned Merchandise Authorizations, noting trends and recommending strategies for improvement. Handles all external sales channel customer-service issues, as well as issues related to escalated customer issues, delayed or lost shipments and fraud/chargeback activities. Supports Consumer Affairs in handling overflow during periods of high volume. Responsible for supporting all aspects of the product catalog for internal and external commerce sites, including product structures, pricing, on-site categorization, product description copy accuracy (information accuracy, formatting, spelling and grammar) and images. In conjunction with the Inventory Forecast Coordinator, observes inventory levels versus sales trends/run-rates to ensure product availability and fulfillment. Coordinates and communicates inventory conversions as necessary. Adds/removes items from website catalog as inventory levels and/or aging dictate and communicates changes to Consumer Affairs, eBusiness and Fulfillment. Attends meetings and communicates with other departments to stay informed about the evolution of the JBCC product lines, relaying pertinent information to all relevant parties. Inherent in each position is a general duty to maintain each respective work area in a safe and sanitary condition. Regular, predictable, full-time attendance is required as an essential function of this position. The employee may be required to perform other such duties within the scope of their employment as may be assigned. The employee must also possess the ability to take direction, follow instructions, work with others, follow work rules and schedules, and focus on details. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE

  • 1-2 years of experience and/‚Äčor training in a retail or catalog environment; and
  • 1-2 years of experience in customer service-related field; manufacturing environment preferred
  • Must have exceptional organizational skills & be detailed-oriented with the ability to multi-task
  • Must possess strong communication skills (verbal and written)
  • Must be able to work independently, as well as part of a team
  • Must be computer literate with competence in Excel, Word, Outlook strongly preferred
  • Familiarity with ERP, inventory forecasting/management, website Admin and/or CMS systems strongly preferred LANGUAGE SKILLS Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors. MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS None required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and depth perception. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.**

Keywords: Jelly Belly, Fairfield , eBusiness Order Fulfillment Coordinator, Other , Fairfield, California

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