Customer Relationship Liaison
Company: Apria
Location: Fairfield
Posted on: June 19, 2022
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Job Description:
**Location:** Fairfield, California, United
States**Categories:** Full-time**Full/Part-time:** Full-time**Work
Location Type:** Hybrid**Compensation:** Commensurate with
Experience**Job Summary**With over 300 locations across the US,
Apria Healthcares mission is to improve the quality of life for our
1.8 million patients at home by providing home respiratory services
and select medical equipment to help them sleep better, breathe
better, heal faster, and thrive longer. Additional information can
be found at www.apria.com.This role maintains relationships and
favorable contacts with current accounts.**ESSENTIAL DUTIES AND
RESPONSIBILITIES**+ Acts as a single point of contact for a
specific account.+ Handles customer needs and complaints in a
timely manner.+ Consult with clients and referral sources on
products and necessary equipment.+ Obtains all documentation to be
scanned and batched at the Branch+ Manages all follow-up functions
with the account, post set-up.+ Oversight of all transactions
coming from a specific account, including all referrals.+ Obtains
all needed documentation for orders to be entered into the system+
Contacts patients to confirm orders and communicate any financial
obligations before referral for scheduling.+ Assess patient needs
and promotes company products/services at office visits+ Resolves
issues by identifying problems and coordinating appropriate
solutions.+ Troubleshoots with the medical groups and any relevant
on-site departments if issues arise.+ Assists medical groups and/or
other provider groups regarding products and services available
under the contract.+ Assists in the utilization process as well as
transitioning members for capitation switch outs.+ Coordinates with
physicians and medical groups.+ Identifies and develops strategic
relationships within the institution that will enhance patient
care.+ Participates in the institutions quality
assurance/performance improvement initiatives as requested.+
Perform timely follow up on renewal authorizations to maintain
reimbursement+ Perform follow up on outstanding CMNs, Renewal CMNs,
and prescriptions.+ Performs other duties as required.**Minimum
Required Qualifications**Education and/or Experience+ High School
diploma required+ At least 2 years of related experience**SKILLS,
KNOWLEDGE AND ABILITIES**+ Business Acumen+ Problem
Solving/Analysis+ Communication Proficiency+ Personal
Effectiveness/CredibilityComputer Skills+ Basic skills in Access,
Excel, PowerPoint, MS Project, Visio, WordLanguage Skills+ English
(reading, writing, verbal)Mathematical Skills+ Basic level
mathematical proficiency, with a strong ability to understand,
interpret and develop spreadsheet data**PHYSICAL DEMANDS**While
performing the duties of this job, the employee uses his/her hands
to finger, handle or feel objects, tools or controls; reach with
hands and arms; stoop, kneel, or crouch; talk or hear. The employee
uses computer and telephone equipment. Specific vision requirements
of this job include close vision and distance vision. Must be able
to travel by plane and automobile (if applicable).**WORK
ENVIRONMENT**While performing the duties of this job, the employee
rarely is exposed to fumes or airborne particles, toxic or caustic
chemicals. The noise level in the work environment is usually low
to moderate.**The physical demands and work environment
characteristics described above are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.****_Apria Healthcare is committed to hiring veterans and
military spouses._****Benefits****Comprehensive benefits package
offered for eligible employees:**+ Competitive salary+ Ability to
have early access to earned wages+ Medical, Dental and Vision+
Healthcare Flexible Spending Accounts and Healthcare Savings
Accounts+ Life, AD and Disability Insurance+ Paid Time Off,
including Vacation, Personal Time, Paid Sick Leave & Paid Holidays+
401K Savings Plan (available immediately)+ Educational Assistance+
Employee Referral Reward Program+ Employee Discount Programs+
Company Paid Employee Assistance Plan (available immediately)+ We
recognize our veterans by offering a company paid day off for
Veterans Day+ Career Advancement/ Development
Opportunities**Compensation**+ Compensation is commensurate with
experience+ Annual compensation is based on a 40 hour week**EEO
Statement**As an EOE/AA employer, Apria Healthcare is committed to
providing all applicants and employees with equal access to
employment opportunities, regardless of sex, race, age, color,
national origin, disability, pregnancy, religion, genetic
information, sexual orientation, transgender status, gender
identity, marital status, veteran status, or any other
characteristic protected by federal, state, or local law. **Apria
Healthcare shall abide by the requirements of 41 CFR 60-300.5(a)
and 60-741.5(a). These regulations prohibit discrimination against
qualified individuals on the basis of protected veteran status or
disability, and require affirmative action by covered prime
contractors and subcontractors to employ and advance in employment
qualified protected veterans and individuals with disabilities.
AA/EOE, M/F/Disability and Vet**
Keywords: Apria, Fairfield , Customer Relationship Liaison, Other , Fairfield, California
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