Design Studio Associate
Company: KB Home
Location: Fairfield
Posted on: January 12, 2021
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Job Description:
About KB HomeKB Home (NYSE: KBH) is one of the largest and most
recognized homebuilders in the United States and has been building
quality homes for over 60 years. Today, KB Home operates in 38
markets across eight states, serving a wide array of buyer groups.
What sets us apart is giving our customers the ability to
personalize their homes from homesites and floor plans to cabinets
and countertops, at a price that fits their needs. And as the first
builder ever to make every home we build ENERGY STAR-- certified,
KB Home is able to not only design thoughtful living spaces but
ones that lower the cost of homeownership. We also work with our
customers every step of the way, building strong personal
relationships so they have a real partner in the homebuying process
and the experience is as simple and easy as possible. Learn more
about how we build homes built on relationships by visiting
kbhome.com.JOB SUMMARY: The Studio Consultant is the first point of
contact for buyers after purchase, and responsible for ensuring
their satisfaction throughout the studio selection process and
beyond. This role educates and influences buyers to purchase
additional studio options, and then officially enters selections
and supporting information into the company database. Consultants
help maintain an attractive retail environment and share the
responsibility of accurately displaying and labeling
options.ESSENTIAL DUTIES AND RESPONSIBILITIES:* CUSTOMER
APPPOINTMENTS * Greets buyers in the Studio showroom and conducts
preview events and final appointments. * In addition to reviewing
included options, this role reviews additional choices available to
the customer with the goal of helping the customer achieve their
design goals with consideration towards both their budget and
lifestyle. * Shares product knowledge with buyers and demonstrates
product offerings where applicable. * Accurately enters buyer's
selections into a database (via laptop) and completes all necessary
paperwork for the file. Will routinely audit paperwork to ensure
accuracy.* Provides exceptional customer service at all times to
customers and vendors/trade partners.* PLANNING AND FOLLOW-UP *
Prepares for buyer appointments by reviewing file, hot sheets and
pulling prior appointment samples to ensure appointments run
smoothly and effectively.* Responds to phone calls, e-mails, and
studio related correspondence in a timely manner from buyers, and
ensures all correspondence are noted in the buyer's file. *
Responds to phone calls, e-mails, and studio related correspondence
from the operations and sales teams. * Routinely reviews and
understands all products and options offered in the Studio,
including five features and/or benefits about each option/product
offered. * Attends staff or product training when scheduled.*
STUDIO EXPERIENCE * Makes certain the studio environment and studio
tools are maintained in excellent condition at all times to ensure
an attractive retail space and reports deficiencies to the
appropriate supervisors. * Assists in tagging product selections
when needed. * Works with sales, marketing, operations and studio
employees to ensure all options are correctly reflected in the
system and plans. Conitnually reports dicrepencies to the
appropriate departments. Job
Requirements:EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS: *
Education/Certifications/Licenses * High school degree or
equivalent required* Associates or bachelors degree preferred*
Retain a vocational degree or certificate preferred* Experience *
Previous retail experience in customer service oriented environment
required* 1 to 4 years of retail experience with a homebuilder or
design industry preferred* Knowledge, Skills & Abilities * Ability
to connect with people, and develop and maintain professional
relationships* Proven ability of being customer centric by seeking
solutions from the customer's perspective* Strong verbal & written
communication, with the ability to take complex concepts and
communicate succinctly and persuasively* Strong ability to work
within a team-setting, inclusive of other's ideas, and a
willingness to cooperate* Makes quick and accurate decisions based
heavily on facts, data and/or metrics. * Demonstrates strong
attention to detail, with the ability to self-audit work product.*
Proficient in Microsoft applications, including Word, Excel,
PowerPoint and Outlook. * Work Requirements * Ability to work a
flexible schedule on a consistent basis, including evenings,
weekends and holidays* Ability to work an eight (8) hour day with
flexibility for overtime when necessary* Conduct business in a
professional and ethical manner to potential buyers, trade
partners, and coworkers to reinforce goodwill and profitability for
the companyFind out why KB Home is attracting and retaining the
best employees! If you are interested and qualified, please apply
now. KB Home provides above average compensation packages and
earnings potential, full benefits, an outstanding 401K matching
program, bonus plans and amazing promotional opportunities. KB Home
is an equal opportunity employer committed to hiring a diverse work
team. Diversity is important to KB Home!
Keywords: KB Home, Fairfield , Design Studio Associate, Other , Fairfield, California
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