Manager, HR Business Partner - Patient Contact Center Operations
Greenbrook Executive Center, 100 Passaic Ave, Fairfield, NJ 07004,
USA Req #1105
Monday, August 31, 2020
ConnectiveRx is a leading, technology-enabled healthcare
services company. We work strategically with hundreds of
biopharmaceutical manufacturers to help commercialize and maximize
the benefits of specialty and branded medications. Our mission is
to simplify how patients get on and stay on therapy. We fulfill our
mission by providing our customers with innovative services such as
patient and provider messaging, the design and operation of copay,
vouchers and patient affordability programs, and hub services, all
of which accelerate speed-to-therapy and help improve outcomes for
manufacturers, healthcare providers and patients.
ConnectiveRx was formed in 2015 by bringing together the
industry-leading business of PSKW, PDR/LDM, Careform (2017) and The
Macaluso Group (2018) to advance our technology-driven expertise in
providing state-of-the-art commercialization solutions. To
learn more about our company, visit ConnectiveRx.com
The HR Manager/HR Business Partner is a key member of the HR
team, supporting the VP of Operations and Program Management
for our Affordability programs. The position serves as a consultant
to this management team on human resource-related issues, working
closely with the Vice President, Human Resources on strategic
initiatives and management updates.
The HR Manager processes, assesses and anticipates HR-related
needs and acts as an employee champion and change agent. S/he
communicates needs proactively within our HR department and
collaborates with business management to develop integrated
solutions. S/he will deliver value-added service to management and
employees that reflects the business objectives and culture of the
Though we are managing a 100% remote workforce during COVID-19,
in the long-term this position will support business leaders in
three locations (Fairfield, Whippany & Pittsburgh). This will
require regular travel between Whippany and Fairfield, with
occasional travel to Pittsburgh.In addition, this position will
deal with employees and management within a customer service
contact center environment and strong experience in a similar
position is required.
Provides HRBP support by working with respective business
leadership on strategic programs, and the various stages of an
employee life-cycle (i.e., workforce planning, recruitment,
on-boarding, coaching and performance management, employee
development/training, compensation programs and off boarding);
proactively develops HR solutions that support the business
strategies and achievement of company objectives.
Works collaboratively with the HR Team on creating and
administering HR programs (performance management, compensation
management, recruiting assistance, job description creation,
updates to policy, etc.).
Interprets company policies and practices to provide direction
and counsel to members of the management team and employees using
creative and practical solutions to proactively anticipate, prevent
and resolve business issues.
Provides guidance, and may support the development, revision and
audit of HR administrative processes such as promotions and
employee status changes.
Manages employee data integrity; successfully handles HR
Collaborates with other HR teammates including talent
acquisition, compensation, employee relations, HR
systems, and the HRBP teammates.
Other duties or projects as assigned (i.e., development,
implementation, and evaluation of company-wide programs or policies
and/or addresses attraction and retention issues).
HR processes that make up the employee life-cycle such as
recruitment, on-boarding , coaching, compensation planning,
performance management, discipline, off-boarding.
Labor laws and demonstrated ability to write and interpret
Strong analytical and problem-solving skills.
Excellent written, verbal and interpersonal communication
MS Office, experience with HRIS systems is required.
Bachelor's degree in Human Resources or business or the
equivalent work experience required.
PHR/SPHR certificate preferred.
7 + years of full cycle HR Generalist experience.
2+ years of experience supporting a contact, customer service or
call center environment.
Previous experience in a multi-state/multi-facility business
Experience in a company which participates in a security program
like ISO, SOC, or SOC2 desired.
Outstanding active listening, persuasion and problem
Demonstrated ability to build strong relationships at all levels
of the organization.
Strong business acumen.
Local travel between Whippany and Fairfield offices
Occasional travel to the Pittsburgh PA office.
Equal Opportunity Employer: This employer (hereafter the
Company) is an equal opportunity employer and does not discriminate
in recruitment, hiring, training, promotion, or other employment
policies on the basis of age, race, sex, color, religion, national
origin, disability, veteran status, genetic information, or any
other basis that is prohibited by federal, state, or local law. No
question in this application is intended to secure information to
be used for such discrimination. In addition, the Company makes
reasonable accommodation to the needs of disabled applicants and
employees, so long as this does not create an undue hardship on the
Company or threaten the health or safety of others at work. This
application will be given every consideration, but its receipt does
not imply that the applicant will be employed.
Greenbrook Executive Center, 100 Passaic Ave, Fairfield, NJ