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IT Product Specialist, Senior

Company: PG&E Corporation
Location: Fairfield
Posted on: March 18, 2020

Job Description:

Job DescriptionRequisition ID # 44560 Job Category : Information Technology Job Level : Individual Contributor Business Unit: Information Technology Job Location : Fairfield Department Overview Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions. Position Summary This position is for a Senior IT Product Specialist and is responsible for supporting PG&E IT DWDM/ROADM System within the IT Network Transport team. This team installs, configures and operates various Layer 1/Transport technologies. Additionally, this position will be asked to support project initiatives. Job Responsibilities Project and Product Support: * Performs advanced management, and support of transport systems * Responsible for complex technical support and administration of critical infrastructure network components (DWDM/ROADM.) * Be a Subject Matter Expert for the assigned products * Understand and analyze a project's business and technical requirements. Provide guidance and recommendations for gaps in the requirements. * Document design specifications, installation instructions, configuration manuals, procedure manuals, and other system-related information. * Be able to provide accurate project timelines, labor and materials cost estimates to the project for assigned products or services. * Be able to verify stability, interoperability, portability, security, or scalability of system architecture. * Have the ability to manage multiple assigned projects * Mentors and trains others on product management and operational support * Performs advanced testing and evaluations of new technologies in a lab environment when required * Provides advanced project support and applies project management principles for project implementation when required * Work closely with peers, supervisor, team members and others as needed to identify, plan, prioritize and implement complex project deliverables when required Consulting: * Evaluate and articulate market needs and opportunities for technology-based products and services * As a senior subject-matter expert, provides consultation to other IT professionals and stakeholders in product implementation and use * Provide advanced content-specific collaboration with technical architects * Compliance and Process Improvement: * Assures compliance with industry and company standards * Continually look for opportunities to improve processes, reduce costs, increase efficiencies, etc. * Apply security procedures for all work * May develop, recommend and implement organizational process improvements with leadership agreement Training: * Assist other specialists, analysts and technicians as appropriate in developing their own technical skills through training, presentations and involvement in the process of maintaining and supporting these systems (installations, upgrades, troubleshooting, problem resolution, etc.) * Document and maintain training class curriculum Qualifications Minimum: * Associates Degree in Computer Science or job-related discipline or equivalent experience * Minimum 4 years of IT operations experience * Must have advanced knowledge of designated product line and/or service. * Experience with DWDM/ ROADM * Experience with troubleshooting/operating Layer 1 Transport Systems * Ability to perform preventative and remedial maintenance to operating systems * Develop and document operational procedures * Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications * Knowledge of operating or network systems and maintenance support * Knowledge of system management Desired: * Bachelors Degree in Computer Science or job-related discipline or equivalent experience * Job-related technical experience, 6 years * Operational experience in an enterprise environment and a strong understanding of DWDM technologies associated with large scale enterprise networks, supporting mission critical business applications * Strong knowledge of various network systems and services, including DWDM/ ROADM * Familiar with various protocols and how they are used, including SONET, Layer 2 Ethernet, Fiber Channel, etc. * Strong understanding of troubleshooting complex performance issues and ability to apply a methodical process in problem solving * Must effectively manage client relationships, manage multiple priorities, and work independently as well as in a team environment to meet or exceed service level agreement parameters * Maintain familiarity with currently implemented and new technology, including new versions of software/firmware, implementation of upgrades, and changes to procedures * Provide clear communication and documentation of events, processes, procedures and configuration details.

Keywords: PG&E Corporation, Fairfield , IT Product Specialist, Senior, Other , Fairfield, California

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