Account Manager

Location: Fremont
Posted on: June 23, 2025

Job Description:

Account Manager – USA HQ, Fremont, CA, US The Account Manager will manage Lanner's key ODM customer relationships in the telecom and data networking markets. This position will focus on developing and maintaining strong business relationships with customers, identifying growth opportunities, and ensuring customer satisfaction while meeting revenue targets. The ideal candidate will have strong experience in the telecommunications and networking industry, with a deep understanding of ODM/OEM hardware business models. Duties/Responsibilities: Operate as the lead point of contact for assigned ODM accounts in the telecom and data networking sectors, managing all aspects of customer relationships. Utilize relationship development, sales skills, product knowledge, and inventory management knowledge on a day-to-day basis. Build and maintain strong business relationships with key decision makers, providing prompt customer service and ensuring high customer satisfaction. Manage all customer communication, including conflict resolution, pricing negotiation to maximize Lanner's profit, contract review and negotiation, orders, and RMA returns. Create and deliver effective presentations (company profile, product roadmap, value proposition) demonstrating Lanner's expertise in our focus areas. Identify new business opportunities within existing accounts, working across business units to identify new program opportunities. Maintain accurate and comprehensive records of all customer interactions, activities, and opportunities in Lanner's CRM. Analyze market trends and collaborate with Product Management, Business Development, and Marketing teams to develop tailored solutions and sales strategies for telecom and networking customers. Work closely with project management and quality teams to identify and meet customer requirements and quality standards. Resolve order and inventory challenges by investigating data and history, identifying alternative solutions for fulfilling orders. Required Skills/Abilities: Exceptional communication, interpersonal, and relationship management skills. Strong consultative selling abilities, especially in ODM/OEM hardware environments. Self-motivated with demonstrated ability to think creatively, work independently, and accomplish goals. Capability to develop and execute account plans that consistently deliver on quarterly revenue targets. Excellent presentation and negotiation skills. Strong problem-solving abilities with attention to detail. Proficiency in MS Office (Word, Excel, Outlook, PowerPoint). Ability to understand technical products and communicate their value to various stakeholders. Education and Experience: Bachelor's degree required, STEM degree preferred. Minimum 3 years of ODM/OEM experience in network computing, telecommunications, or similar fields. Demonstrated knowledge of the telecommunications and data networking industries. Proven track record of meeting or exceeding sales targets in a B2B environment. Experience with Zoho CRM or similar customer relationship management systems. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at a time. Must be able to travel short and long distances for customer visits Compensation: S03/S04 - $80K-104K plus KPI bonus – depending on experience, education, and certifications Benefits: Medical, Dental, Vision, 401K, Vacation, Sick, and more

Keywords: , Fairfield , Account Manager, IT / Software / Systems , Fremont, California