Engineering Technical Support
Company: iHeart Media
Location: Fairfield
Posted on: January 14, 2021
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Job Description:
Job Summary: Initial resource for troubleshooting malfunctioning
electronic components and circuits. Responsibilities Participates
in designing, configuring, deploying and maintaining various types
of electronic equipment for optimum transmission and/or broadcast
performance with scalability, performance and reliability. Assists
clients, fellow technicians, and service personnel in the
installation, training and support of software, hardware, and
related 3rd party peripheral components, including but are not
limited to file servers, commercial grade workstations, networking
switches, NICs, monitors, KVMs, and radio equipment. Tests faulty
electronic components and circuits to locate defects and applies
knowledge of electronic systems to diagnose causes of malfunction.
Responds promptly to client needs; troubleshoots problems to
ascertain issue and develops solutions in a timely manner.
Implements planned maintenance support (e.g. installs tools,
applies upgrades, etc.) as a preventative/precautionary measure.
Aligns, adjusts, and calibrates equipment according to
specifications. Creates pre-production backups, new code and
configuration file updates. Interacts with technical team to
understand issues with database querying, log file analysis, error
correlation, scripting, and data analysis. Maintains internal tools
used by the department and records repairs, calibrations and tests.
May participate in after-hours production/deployment/releases. May
serve as after-hours support on call rotation for service trouble
incidents. Qualifications Can gather and analyzes information
skillfully Experience with the following components: Windows
Operating Systems, Remote Access Applications (VNC, Remote Desktop,
Team Viewer, etc.), network technologies, systems security, Cloud
technologies and network monitoring tools Experience with .NET 3.5,
4.0, Web Application Configuration and Architecture, IIS 6.0, 7.0
strongly preferred Understanding of web and mobile standards Solid
understanding of code deployment practices and SDLC Proven
experience in group problem-solving situations; strong analytical
skills Independence; ability to work under minimal supervision,
independently and/or as a member of a project team Stress
tolerance, especially when dealing with tight timeframes and
difficult and/or emotional client situations Ability to multitask
and prioritize workload under deadlines in a fast-paced
environment; can escalate appropriately Compelling detail
orientation with strong attention to accuracy and problem solving,
following up until issues are resolved Ability to develop, read and
Interpret technical documentation Excellent verbal and written
skills; ability to communicate at detailed technical level as well
as to distill advanced concepts into fundamental principles for
teammates; can edit work for spelling and grammar Work Experience
Minimum of 5-7 years of experience in general information
technology Radio background a plus Education Bachelors degree in
Computer Science, Technology and/or equivalent experience
Certifications None required Location Sacramento, CA: 1545 River
Park Drive, Suite 500, 95815 Position Type Regular The Company is
an equal opportunity employer and will not tolerate discrimination
in employment on the basis of race, color, age, sex, sexual
orientation, gender identity or expression, religion, disability,
ethnicity, national origin, marital status, protected veteran
status, genetic information, or any other legally protected
classification or status.
Keywords: iHeart Media, Fairfield , Engineering Technical Support, IT / Software / Systems , Fairfield, California
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