Lead Trainer

Company: Partnership HealthPlan of California
Location: Fairfield
Posted on: September 20, 2022

Job Description:

Leads the design of the training program for the Provider Relations (PR) Department's provider demographic database and the provider data master (PDM) system in consultation with PR Supervisors and Managers. Develops training materials and guides. Trains new PR staff and facilitates ongoing training. Performs auditing activities and recommends training topics for staff based on audit results. Performs all activities related to auditing, tracking, and documenting staff performance of operational processes with an emphasis on ensuring provider data and other work output is accurate. Produces audit reports to identify trends for training opportunities.

• Develops training program courses and schedules training sessions in collaboration with PR Supervisor/Managers.
• Conducts training and/or works with other subject matter experts to prepare and conduct trainings for both new staff and ongoing staff development.
• Creates effective written training materials and tools to support learning.
• Writes and/or provides input on operational desk procedures.
• Monitors progress of trainees through one-on-one observation and audit results.
• Provides feedback to Supervisors and Managers on staff performance relating to accuracy of work and ability to apply lessons.
• Audits PR Department database systems and procedures.
• Audits all key operational functions to ensure accuracy levels are maintained, including but not limited to: o Contracted and non-contracted provider changes in all databases/systems o Providers Not on File (PNOF's) o Provider Directory changes
• Prepares reports of staff results and distributes to staff's

Keywords: Partnership HealthPlan of California, Fairfield , Lead Trainer, Human Resources , Fairfield, California