Customer Service Specialist

Company: Right Now Air & Solar
Location: Fairfield
Posted on: January 25, 2023

Job Description:

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.

Responsibilities:

Create records of customer interactions and follow up to ensure all questions have been answered
Respond to customer inquiries, product and service questions, and customer complaints
Interact with the sales lead to maintain and improve service and product knowledge
Keep track of customer accounts and make updates with new account information as necessary
Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
--- Make sure each customer is addressed with care and precision to achieve full customer satisfaction when booking calls
--- Reply to incoming calls from customers including products and service questions, general information, and complaints
--- Maintain complete, accurate, and updated information in the customer database
--- Perform administrative duties to assist with the overall efficiency of the operation
--- Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently
--- Perform other duties as assigned

Qualifications:

Excellent active listening, interpersonal, and communication skills

Previous work in a customer-facing position
Must have graduated high school, received a G.E.D. or equivalent
--- Must have graduated high school, received a G.E.D. or equivalent
--- Must possess communication skills and active listening skills
--- Experience working in a customer-oriented atmosphere
--- Knowledge of Service Titan software is a plus

About Company:
President and CEO John Neuman started his heating and air conditioning career after graduating from Utica High School in Michigan. Shortly after graduating, he met his wife of 23 years and moved to sunny California. He was hired on with a local Solano-based heating and air conditioning company and worked his way up to general manager. After 12 years of dedicated service, he found the company unwilling to adapt or change and had lost the values of customer service. At that time, John devoted himself to building more than just a heating and air conditioning company.

Keywords: Right Now Air & Solar, Fairfield , Customer Service Specialist, Hospitality & Tourism , Fairfield, California