Night Auditor / Guest Service Representative - STAYBRIDGE SUITES

Company: Schulte Hospitality Group
Location: Fairfield
Posted on: May 1, 2021

Job Description:

SFNV-9536 JOB DUTIES AND RESPONSIBILITIES

• Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
• Reviews arrival list daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank - count bank at beginning and end of shift.
• Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
• Maintains front desk area to be clean and organized
• Assisting with lobby activation as needed
• Utilize proper procedures when handling guest PPI data
• Understands the key points to communicate for a Graduate Arrival experience
• Follows through and feels ownership of guest requests
• Resolves guest complaints in a professional and efficient manner
• Actively participates in Front Desk upsell program
• Always retrieve necessary identification documents and form of payment upon guest arrival
• Other duties as assigned EDUCATION AND EXPERIENCE
  • Prior Customer Service Experience
  • High School Diploma/GED KNOWLEDGE, SKILLS AND ABILITIES
    • Basic computer skills
    • Ability to communicate effectively verbally and in writing
    • Ability to exceed expectations of guests and team members
    • Excellent time management skills

Keywords: Schulte Hospitality Group, Fairfield , Night Auditor / Guest Service Representative - STAYBRIDGE SUITES, Hospitality & Tourism , Fairfield, California