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Regional Sales Manager

Company: KB Home
Location: Fairfield
Posted on: January 7, 2021

Job Description:

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About KB Home
KB Home (NYSE: KBH) is one of the largest and most recognized homebuilders in the United States and has been building quality homes for over 60 years. Today, KB Home operates in 38 markets across eight states, serving a wide array of buyer groups. What sets us apart is giving our customers the ability to personalize their homes from homesites and floor plans to cabinets and countertops, at a price that fits their needs. And as the first builder ever to make every home we build ENERGY STAR-- certified, KB Home is able to not only design thoughtful living spaces but ones that lower the cost of homeownership. We also work with our customers every step of the way, building strong personal relationships so they have a real partner in the homebuying process and the experience is as simple and easy as possible. Learn more about how we build homes built on relationships by visiting kbhome.com.

JOB SUMMARY: Responsible for management of the sales team in a designated area(s) within a division (may be for entire division, depending on size and volume). Position priorities include achieving sales results while ensuring all company's processes are followed and customer service standards are achieved. Additional responsibilities include recruiting, training, retaining and developing talented sales counselors.


  • Drive and Achieve Sales Goals - Daily interaction with sales representatives to achieve sales goals that are set by senior leadership. Ensure all sales counselors are using Company's KBnxt Business Model, specifically our Structured Selling Process and digitized tracking tools such as C3. Troubleshoot solutions with Sales Representatives on difficult sales negotiations. Creatively work with Sales Representatives to find ways to drive their own traffic.

  • Sales Analysis & Processes - Work with Sales Representatives to collect and utilize competitor and market analysis to increase sales. Work to increase the Realtor Broker Outreach program. Work with all functional departments to achieve sales and overall business goals.

  • Performance Management - Assist (or lead depending on size and volume of the department) with recruiting, selection, training and retention of sales representatives. Provide proper feedback and coaching on sales scorecard metrics. Identify performance gaps and offer solutions to narrow the gap. Ensure all required training is complete, performance reviews are conducted and bench players are placed on active Development Plans.

  • CSI/JDP - Ensure 100% customer satisfaction through excellent execution of the KBnxt business model. Ensure all CSI and JDP standards are followed. Work with sales representatives and customers to resolve any customer service related issues in a timely fashion. Ensure all prospects and existing customers are called on a regular basis.


    • High School Diploma or Equivalent required

    • Four Year College Degree preferred

    • Valid Real Estate License in specific states

      • 3+ years proven sales experience

      • Prior management experience preferred

      • Home building or related industry preferred
        Knowledge, Skills & Abilities

        • Action oriented, with the drive to push sales and marketing efforts to successful closure

        • Demonstrated leadership capabilities including motivating teams, employee development, conflict management, and being results oriented

        • Ability to connect with people, and develop and maintain professional relationships

        • Understands market and industry trends

        • Proven ability of being customer centric by seeking solutions from the customer's perspective

        • Strong experience in delivering high quality customer service programs. JDP experience a plus!

        • Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively

        • Proven ability to lead and execute effective training sessions or conduct strong oral presentations

        • Strong ability to work within a team-setting, inclusive of other's ideas, and a willingness to cooperate

        • Makes quick and accurate decisions based heavily on facts, data and/or metrics

        • Proficient in Microsoft applications, including Word, Excel, Powerpoint and Outlook. C3 or JD Edwards database experience a plus!
          Work Requirements

          • Ability to work a flexible schedule on a consistent basis, including evenings, weekend and holidays

          • Local travel required 50% of time

          • Conduct business in a professional and ethical manner to potential buyers and external brokers to reinforce goodwill and profitability for the company
            Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!

Keywords: KB Home, Fairfield , Regional Sales Manager, Executive , Fairfield, California

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