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NOC Engineer

Company: Verism Systems
Location: Fairfield
Posted on: February 21, 2021

Job Description:

LOCAL CANDIDATES ONLY. MUST HAVE SKILLS:

  • NOC experience (Network & Infrastructure)
  • E xperience monitoring network or related systems
  • Facilitating network and infrastructure incidents
  • Strong Email writing & verbal communication
  • Excellent phone skills (Managing Conference calls/Bridges)
  • Windows 10, Microsoft Office Suite, & web browser experience
  • Experience with web based monitoring tools (Application and network)
  • Ticket management Incident command, Escalations & tracking Responsibilities
    • This is the Eyes on Glass role, which monitors the network systems and application events.
    • Monitor network devices, interfaces and applications through intelligent devices and automated programs as directed.
    • Create and track incident tickets, change requests, work orders, service requests and assignments as directed.
    • Issue initial outage notification event communications as directed.
    • Isolate and correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed.
    • Initiate major outage communication technical bridges as requested.
    • Apply fix procedures as instructed for repetitive events as instructed. Network/System/Application monitoring -
      • Monitoring & Scheduling alarms & alerts based on Eyes on Glass, Initial Outage Mgmt., Notifications, 7x24 hour support.
      • Manage alarms and alerts received from existing monitoring programs with previously defined business rules.
      • Monitor network, applications, and systems across the PGE enterprise for alarms/alerts received from incidents, unauthorized or failed changes.
      • Timely implementation of predefined Playbooks, Run-books, Work Instructions or Business Rules changes as directed.
      • Create/Assign incident tickets based on priority, impact and complexity to the appropriate fix agents.
      • Provide feedback on alarms, Run Books, process efficacy and knowledgebase to service manage, OSS Tools and operations support as necessary.
      • Escalate incidents as needed if not well-defined by Run Books or work instructions.
      • HS Diploma or equivalent work experience.
      • AA in Information Technology or related field or equivalent work experience desired.
      • Basic knowledge of network protocols, software applications, or operating support systems desired.
      • 1 year experience in telecommunication, internet, or network operation center environments desired.
      • Previous experience working in ticket management systems/ applications (i.e., SMC Remedy), monitoring network devices or software operating systems desired.
      • Proficient in Microsoft Excel and Word,
      • Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP),
      • Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks,
      • Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines.
      • Must be available to work a varied shift schedule in a 7 X 24 hour operations center environment. If interested please respond with your resume to :rohit(at)verismsystems.com - provided by Dice

Keywords: Verism Systems, Fairfield , NOC Engineer, Engineering , Fairfield, California

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