Telecom Technician

Company: Genuent Global, LLC
Location: Fairfield
Posted on: February 20, 2021

Job Description:

Telecom Technician - Fairfield, CA (100% work on site required) Genuent has a need to hire a Telecom Technician for the Fairfield CA location. Contract to hire after 5 months. Qualified candidates please email your resume to Terence Sanchez at or call Qualifications:

• Working Experience working the Cisco VoIP Telephone system (version 12.x CUCM).
• Experience working with Cisco UCCX (Call Center). Change IVR Scripts.
• Experience with Unity (Voice Mail system). Add, delete, archive user Voice mail. Setup Unified messaging. Phone issues.
• Good Working knowledge of Telco and Cabling.
• Strong experience in troubleshooting
• Good working knowledge of analog lines.
• Add, Delete and Move User phones.
• Create new Call Handlers.
• Create Over Head PA system zones.
• Other duties as assigned by Telecom Engineer.
• Install and repair Headsets for Cisco phonesDaily activities :
  • Add a new Cisco phones.
  • Add new users to requested phone numbers and add Voicemail.
  • Move phones from one side of a desk to the other side.
  • Voicemail password changes.
  • Set up Unified messaging for Cisco Unity Voicemail users.
  • Replace defective Cisco phones.
  • Replace twisted handset cords.
  • Replace defective patch cords.
  • Troubleshoot Cisco phone problems including working with network team to fix network issues.
  • Broken jacks in Cubicles and offices MDF's and IDF's.
  • Install and repair Headsets for Cisco phones and Centrex line phones.
  • Add and make changes to Call center phones, Agents and Supervisors.
  • Change IVR Script settings for Call centers.
  • Add new greetings, Add and Change Script options.
  • Change forwarding numbers.
  • Create new Call Handlers, Additions and Changes to Call Handlers.
  • Trouble Shoot AT&T CO line issues with County Fire and Security alarm systems and elevators.
  • Order and install new AT&T CO phone lines for users. Order AT&T voicemail for Centrex users.
  • Work on Cisco phones, repair broken jacks.
  • Install new cable, for the Sheriff Emergency Command Vehicle (MC1). Install wireless wall mount units for MC1. Work Environment:The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computerPhysical Demands:
    • Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
    • This position needs to occasionally move about inside the officeThe person in this position frequently communicates via telephone - provided by Dice

Keywords: Genuent Global, LLC, Fairfield , Telecom Technician, Engineering , Fairfield, California