Manager Non-Emergency Medical Transportation (NEMT)

Company: Wheelcare Express, Inc
Location: Santa Rosa
Posted on: February 15, 2026

Job Description:

Job Description Job Description Salary: 69,000 Our NEMT company is hiring an Assistant Manager to oversee day-to-day operations. This role is responsible for coordinating with medical facilities, clients, and internal staff to ensure on-time medical transportation. Candidates must demonstrate empathy and understanding toward clients, including children, seniors, and individuals with disabilities, chronic illness, or limited mobility. If you thrive in a fast-paced environment, are computer-savvy, and have experience in transportation or dispatch operations, we would like to hear from you. Key Responsibilities Oversee and maintain efficient daily operations in assigned service area Recruit, hire, train, and support new employees Provide effective communication and customer service internally and with medical partners, facilities, and clients Manage office personnel including Drivers, Dispatchers, and Schedulers Monitor routes and field operations to ensure safety, schedule adherence, and service standards Coordinate with billing/accounting teams to support accurate and timely revenue cycle management Prepare and maintain operational documentation per Company policy Support compliance and audit readiness Contribute to regional growth and expansion initiatives Oversee fleet safety, maintenance, and repair coordination Prepare operational and performance reports for management Qualifications Experience in Transportation Management or related field preferred Prior experience as a Branch Manager, Office Manager, or similar leadership role strongly preferred Knowledge of CA labor law is helpful Proficiency in MS Word, Excel, and smartphone applications Experience with MediRoutes and Symed software preferred (not required) Ability to prioritize multiple tasks in a fast-paced, changing environment Strong written and verbal communication skills Demonstrated customer service mindset and professionalism Ability to work with diverse populations including pediatric, senior, and medically vulnerable individuals

Keywords: Wheelcare Express, Inc, Fairfield , Manager Non-Emergency Medical Transportation (NEMT), Administration, Clerical , Santa Rosa, California