Clerical Referral Specialist

Company: Sutter Health
Location: Fairfield
Posted on: March 15, 2020

Job Description:

Position Overview:This position serves as the clerical support to the Referral Center for the Sutter Care at Home. This position assists the Clinical Referral Specialist and the Supervisor in ensuring the effective communication between Referral Center staff, referring physicians, board and care facilities, skilled nursing facilities, patients, families, hospice site staff, patient care liaisons, other referral sources, and the SCAH organization. The Referral Specialist assists in managing the referral center phone calls and documenting hospice referrals in the EMR system.This position serves as the clerical support to the Centralized Referral Center for Sutter Care at Home. This position assists the Clinical Referral Specialist and the Referral Center Manager in ensuring the effective communication between Referral Center staff, referring physicians, board and care facilities, skilled nursing facilities, patients, families, home health, AIM and hospice staff across SCAH offices, patient care liaisons, and other referral sources. The Referral Specialist assists in managing the inbound and outbound phone calls and documenting and processing home care referrals in the EMR system. The Referral Specialist assists with scheduling in person visits with patients and families, per business needs. Maintains regular communication with home care teams regarding new referrals, and supports statistics and reporting functions for the Referral Center. Consistently utilizes and promotes use of excellent customer service skills.Qualifications:EducationHigh school diploma or equivalent with successful completed course work or equivalent experience in medical terminology &/or working in healthcare environments.ExperienceMinimum of two years experience working in a health care environment required. Customer service background via telephonic communications required. Proven customer relations and phone etiquette abilities required. Clerical and computer skills required including experience with office machines and a working knowledge of phone and filing systems.KnowledgeKnowledge of basic Medical Terminology preferred. Familiarity with ICD-10 coding preferred but not essential.Able to operate copy machines, fax machines, basic computer programs, , word processing and e-mail. Excellent communication skills, written and verbal English skills required. Familiarity with Excel preferred. Ability to professionally handle confidential information, comply with HIPPA regulations and maintain workflow systems required..Special Skills/EquipmentStrong data entry and general computer skills required. This position maintains a 5% or less data entry error. Must be able to communicate effectively, to perform multiple tasks effectively and efficiently, to work with minimal supervision, to react to change productively and to handle other essential tasks as assigned.Organization: Sutter Care at HomeEmployee Status: RegularBenefits: YesPosition Status: Non-ExemptUnion: NoJob Shift: DayShift Hours: 8 Hour ShiftDays of the Week Scheduled: Monday-FridayWeekend Requirements: Every Other WeekendSchedule: Full TimeHrs Per 2wk Pay Period: 80All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

Keywords: Sutter Health, Fairfield , Clerical Referral Specialist, Administration, Clerical , Fairfield, California